Bela Via Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a booking, or interact with us in other ways.

1. Information We Collect

We collect information that you voluntarily provide, as well as information generated through your use of our website and services. This may include, without limitation, your name, contact information, travel preferences, questionnaire responses, identification and documentation details, payment-related information, communications with us, and technical data such as IP address, device type, browser information, and usage activity.

2. How We Use Your Information

We use information we collect to operate, deliver, personalize, protect, and improve our services. This includes designing and booking travel experiences, processing payments, communicating with you, providing support, preventing fraud or misuse, complying with legal obligations, and improving our offerings over time.

3. Providing Information and Service Dependency

Certain information is required for Bela Via to provide its services. Without this information, we may be unable to design, book, or manage your trip or provide related customer support.

4. Information Sharing and Disclosure

We share information as necessary to deliver our services, including with airlines, hotels, payment processors, technology providers, and other travel-related partners. We do not sell personal information. Third parties receiving information are expected to handle it in accordance with applicable contractual, legal, and security requirements.

5. Payment and Sensitive Information

Payment information is processed through third-party payment providers using industry-standard security practices. Bela Via does not store full payment card numbers. Sensitive personal information is accessed and used only as necessary to provide our services and is handled using reasonable administrative, technical, and physical safeguards.

6. Data Security

We maintain commercially reasonable security measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is completely secure, we regularly evaluate and update our practices to reduce risk and protect user information.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is deleted or anonymized in accordance with our retention practices.

8. Cookies and Usage Data

We may use cookies and similar technologies to operate our website, understand usage patterns, maintain functionality, and improve user experience. You may control cookie settings through your browser, though some features may not function properly if cookies are disabled.

9. Your Rights and Choices

You may request access to, correction of, or deletion of certain personal information, subject to applicable laws and operational requirements. You may also opt out of certain communications. Requests can be submitted by contacting us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting. Continued use of our website or services constitutes acceptance of the updated Policy.

11. Contact Us

Questions or requests regarding this Privacy Policy or our data practices may be directed to info@bela-via.com.