These Terms & Conditions (“Terms”) govern your use of the Bela Via Inc. (referred to as "Bela Via," "we," "us," "our," or the "company") website and services. By accessing our website or making a booking, you acknowledge that you have authority to accept these Terms on behalf of yourself and all guests in your party, and that all guests agree to be bound by them.

1. Nature of Service

Bela Via designs and books surprise travel experiences based on information provided by the guest. By using our services, you acknowledge and accept the inherent uncertainty and surprise element of the travel experience. Additionally, Bela Via is not liable and does not offer refunds or compensation if you feel the descriptions or preferences of any part of your trip did not align with the trip itself.

2. Booking Authorization

By submitting the Bela Via questionnaire and completing payment, you authorize Bela Via to book travel components on your behalf, including but not limited to flights, accommodations, and related services, in accordance with your stated preferences. The customer is solely responsible for ensuring that all information submitted to Bela Via, including, without limitation, traveler details, passport information, dates, and preferences, is accurate and complete. Bela Via is not responsible or liable for any errors, omissions, or inaccuracies provided by the customer, or for any resulting costs, delays, or disruptions to travel.

3. Payment and Refund Policy

Due to the customized and surprise nature of our trips, all bookings are non-refundable once confirmed. In the event a payment fails, is declined, reversed, or disputed either before or after a trip has been confirmed, Bela Via reserves the right to suspend or withhold trip details, documentation, and services until the payment issue has been fully resolved. If a dispute or reversal is initiated prior to travel, Bela Via is under no obligation to release trip information until full payment has been successfully received. By commencing or completing travel, the customer acknowledges that services have been rendered, and any chargeback or payment dispute initiated after travel has begun or concluded may be contested by Bela Via. The customer agrees that Bela Via may provide any documentation demonstrating fulfillment of services to financial institutions or dispute resolution bodies, and may pursue lawful recovery of amounts owed in connection with post-travel payment reversals. If an unforeseen circumstance arises, guests should contact Bela Via immediately. Bela Via may, at its discretion, evaluate potential options such as rescheduling (fees may apply); any accommodations are not guaranteed. Bela Via recommends guests purchase travel insurance before the trip in the event of unforeseen circumstances.

4. Third-Party Providers

Bela Via acts solely as a booking and planning agent. Travel services are provided by independent third parties such as airlines, hotels, tour operators, restaurants, and transportation providers. Bela Via is not responsible for the acts, omissions, performance, or availability of these third parties. Bela Via makes no warranties regarding supplier descriptions or representations, including but not limited to room type, layout, bedding configuration, seat selection, aircraft type, in-flight services, amenities, or hotel classification, and shall not be liable for any variance or change.

5. Changes, Delays, and Disruptions

Bela Via is not liable for delays, cancellations, schedule changes, weather events, strikes, governmental actions, or other circumstances beyond our control. Any additional costs resulting from such events are the responsibility of the guest.

6. Guest Responsibility and Conduct

Guests are responsible for their own behavior and for complying with all applicable laws, regulations, and provider policies during travel. Bela Via is not responsible or liable for guest conduct, actions, or omissions, and assumes no responsibility for missed flights, no-shows, denied boarding, or unused services resulting from a guest’s failure to appear or comply with provider requirements.

7. Age Requirements and Minor Travelers

The individual completing a booking (“Booking Party”) must be at least eighteen (18) years of age and have the legal authority to accept these Terms on behalf of all travelers in the booking. Travelers under the age of eighteen (18) (“Minors”) may participate in a Bela Via trip only if they are accompanied for the full duration of the trip by a parent, legal guardian, or a responsible adult who is at least twenty-one (21) years of age. Bela Via does not arrange or permit travel for unaccompanied Minors. The Booking Party represents and warrants that they have all necessary authority and, where applicable, parental or legal guardian consent for any Minor included in the booking. The accompanying adult assumes full responsibility for the supervision, conduct, and compliance of any Minor during the trip, including meeting all airline, accommodation, destination, and documentation requirements. Bela Via is not responsible for verifying consent or guardianship documentation and reserves the right to decline or cancel any booking involving a Minor if these requirements are not satisfied.

8. Package Delivery & Electronic Access

Bela Via intends to provide physical trip materials through independent third-party delivery providers. While we aim for physical packages to arrive approximately 48–72 hours prior to departure, delivery timelines are not guaranteed. Bela Via is not responsible or liable for delays, loss, damage, or delivery failures caused by third-party carriers, nor for errors in the delivery address provided by the customer. Guests are responsible for monitoring shipment tracking and for promptly notifying Bela Via if a package is delayed, misrouted, or not expected to arrive by the scheduled departure date. In such cases, Bela Via will provide trip information and required documentation electronically to ensure travel can proceed as planned. Failure to monitor delivery status or to contact Bela Via in a timely manner does not constitute grounds for a refund or compensation.

9. Health, Safety, and Travel Requirements

Guests are responsible for ensuring they meet all health, passport, visa, vaccination, and entry requirements for their trip. Bela Via does not provide medical, legal, or immigration advice.

10. Assumption of Risk

Travel involves inherent risks, including but not limited to illness, injury, accidents, or loss. By participating in a Bela Via trip, guests voluntarily assume all such risks and agree that Bela Via is not liable for any resulting damages or losses.

11. Limitation of Liability

To the maximum extent permitted by law, Bela Via, its founders, employees, contractors, affiliates, and stakeholders shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to the use of our services. To the extent liability cannot be excluded, Bela Via’s total liability shall not exceed the amount paid by the guest for the applicable trip.

12. Modifications and Questions

Bela Via reserves the right to update or modify these Terms & Conditions at any time in its sole discretion. Any changes will be effective upon posting. Questions regarding these Terms & Conditions should be directed to info@bela-via.com.

13. Governing Law and Acceptance

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. Any legal action or proceeding arising out of or relating to these Terms or the services provided by Bela Via shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and the parties hereby consent to the personal jurisdiction and venue of such courts.